TERMS AND CONDITIONS
General Information
Orders are processed and delivered Monday through Friday (excluding national holidays).
We accept all major credit cards, including Visa, American Express, Discover and MasterCard.
We are unable to ship lighters internationally due to it being a categorized by our shipping provider as a dangerous good. If you place an order internationally with one included, we will refund the lighter(s) in your order. The refund process will take 3-4 days to process.
Digital Download links will be sent to the email address associated with each individual order. Digital Downloads are only available to customers in the U.S.
Pre-Sale Tour- At this time, we do not have a limit on how many tickets you will be able to buy! Information, including pre-sale access codes, will be emailed prior to the general on-sale of the World Tour. Information, including pre-sale access codes, will be emailed prior to the general on-sale of the World Tour.
Raffle Ticket- Enter for a chance to get access to exclusive Chance the Rapper fan experiences and prizes. All proceeds go to SocialWorks. Information will be emailed surrounding the release of Chance The Rapper’s debut album.
Shipping
Domestic Shipping (US):
Please ensure to enter the correct and verified address when purchasing an item. We are unable to change the shipping address once an order has been processed for shipment as it has been packaged and label has been placed on the package..
Customers will be provided with a tracking number once your shipping label has been printed. If you buy a pre-sale item, your package will be sent by the pre-sale date regardless of the date your shipping label is printed.
International Shipping:
Shipment of international orders may typically take 2-4 weeks to be delivered from the date of purchase. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.
Please be aware that any shipment outside of the U.S. may acquire import, customs, or tax fees. With that being said, the payment of these fees is the sole responsibility of the customer. We are not responsible for the additional costs incurred on international orders.
The international tracking number will update once it scans into your country. Our international delivery service hands your package off to your local post office. Please contact your local post office as they will be delivering the package to you directly and the package could be held due to unpaid customs fees. If your package returns to us then we will contact you.
FAQs
Can I cancel or edit my order after it has been submitted?
Our policy is that all sales are final, however we aim to be as understanding as possible & our team reviews these requests on a case by case basis. We do our best to have all orders shipped as soon as possible and because of this reason, we are typically unable to make adjustments to orders that have been processed or shipped. Please reference your tracking number if your package has shipped to find out any updates on where your package is.
How long does it take to receive a refund?
If the situation is applicable, we will cancel and issue you a refund. Typically refunds take 3-4 business days to process, however timing is often dependent on your bank.
Can I add an item to my order after I placed the order?
Unfortunately not, you will need to place an entire new order for anything you wish to purchase.
Can I change my Shipping Address? (Order has not Shipped)
Please inform us of the correct shipping address. We will change your address in our system. Once we ship your item, you will receive an email with a tracking code. You will notice that the address is the original address, but don't be alarmed, the address change only shows on our end.
Can I change my Shipping Address? (Order has Shipped)
Unfortunately no, it is too late for us to change address in our system once your order has already been shipped. We suggest you follow the tracking link and try to intercept by contacting your local post office. If not it will most likely be returned to us and once received we can re-ship to your correct mailing address once provided.
Can I have my order expedited?
We do not offer expedited shipping at this time.
How long does shipping take?
For domestic orders, shipping can take between 4-5 business days, in addition to 1-2 days for handling. Shipment of international orders may typically take 2-4 weeks to be delivered from the date of purchase. International shipments may be held by your local Customs Authority for an additional 7-14 days depending on the customs laws in your country. Therefore, it is best to allow 4-6 weeks for international delivery.
I received confirmation that my order has “shipped”, but do not see movement in my tracking code. What should I do?
Shipping confirmation is automatically sent once a customer’s order is placed. This does not mean that the actual order has been shipped. You will receive a separate email with your tracking number. You should see movement within your tracking code 2-3 days after it was emailed. Sometimes it takes longer than expected to update your packages movement. If there is no movement within 5 days of receiving your tracking information, please reach out to customer service at info@chanceraps.com.
If an item is out of stock, will it be restocked?
Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. All current products are reflective of what is in stock. If you are interested in a product that is sold out, we do re-stock on most of them. Please check back in the near future by going to www.chanceraps.com/shop
My bank account states that I have been charged for an order, but I did not receive a confirmation email. Did my order go through?
You would have received an email confirmation and seen an order confirmation page if your order went through. Depending on your bank, the failed transaction will reverse in 2-5 business days and will be re-deposited into your account.
As to why this occurred: When we submit a charge to your bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance, and card information like the expiration date and CVC.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment, a future charge can still be declined by a bank’s overzealous fraud systems.
If all of the card information seems correct, it is best to contact your bank, inquire for more information, and ask for future charges to be accepted.
My tracking number states my package was delivered, but I did not receive it. What do I do next?
We truly understand your point of frustration and our sincere apologies for this inconvenience caused. Once the package is marked as "Delivered" on the tracking page, it means the package should have been delivered by the local postal provider and carrier does not file the claims for these shipments, the tracking often stops once the package is handed over to the local post office for further delivery. We would suggest having you reach out to your local postal service provider to check if they might have the package. If they do not have the package, then you can file a claim with the carrier. Please contact the shipping carrier that was used to deliver your package and open a claim/investigation. It will take about 5-8 business days for your claim/investigation to be closed. Once confirmed as “lost” by the shipping carrier, please reach out to our customer service to move forward.
I received my order, but I received a different style/size than ordered. What should I do?
Please contact customer service as soon as possible and provide us with a photo of the incorrect item received next to your packing slip. From there, customer service will instruct you on how to further resolve this issue.
Return Policy
ALL SALES ARE FINAL. Only cancellations are possible if your order has not been shipped. We do allow size exchanges and returns if merchandise is defective or incorrect item was sent. We want you to be completely satisfied with your purchase so if there are any other issues with your order please reach us at info@chanceraps.com and please include your order number. The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
Damaged Merchandise
If your order arrives damaged, please provide photos of the damage and we will provide a return label via email. We will not be responsible for damages to merchandise once the item has been washed or worn.
Incorrect Item Shipped
Please send us an image of the item(s) you received including its size tag. We will contact our fulfillment team, send you a free return label to return the incorrect merchandise, and we will ship you the correct item you purchased.
Exchanges
If you wish to exchange your item for a different size, color, etc., simply return the item to the address below and place a new order for the item you wish to receive. Once we receive the returned item(s), we will refund you the cost of the item(s) within about one week from when the item is delivered to us. The original shipping cost will not be refunded unless the product is damaged, incorrect, or incomplete at the fault of the company. A new order number must be provided for exchanges. You will be responsible for shipping fees associated with the exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. We are not responsible for lost returns. All items must be returned in their original condition and must not be washed, worn, or altered.
Please send returns/exchanges to:
Chance The Rapper
Haight Brand
1958 N Milwaukee Ave.
Floor 2
Chicago, IL 60647
Additional Notes:
All returned merchandise is subject to quality inspection and will be determined at our sole discretion. We will not accept worn, damaged or washed merchandise for exchange or refund. If items are returned in unacceptable condition, you authorize us to charge the return shipping charges to your original payment source.
We are unable to provide a prepaid shipping label if the wrong address was entered.